Terms & Conditions
1. Found Lost Money can not disclose the source of your funds unless we have your signed authority.
2. Found Lost Money fee is payable of all monies recovered, upon recovery of funds. The fee is 20% of all monies recovered
3. The processing fees are to be paid from the clients unclaimed money claim.
a) The client understands they will receive the balance deposited electronically to their nominated bank account. The client accepts they are responsible for providing correct information and that incorrect information may cause delays in receiving their unclaimed money.
b) The client understands they will receive cheque directly from the source, an invoice will be forwarded from Found lost money and monies are payable immediately
4. Once Authority to Release is signed the claimant can not withdraw from our services to process the claim. Should the claimant withdraw from supplying relevant documents requested (within the client ability) to complete the claim, you will still be liable to pay the processing fee. Upon refusal to supply extra documents Found Lost Money will give 7 days notice to the client, clients file will be closed and payment of our fee will be required.
5. Should suit be commenced or an attorney employed to enforce payment of the processing fee pursuant of this agreement, the claimant agrees to pay such additional sum as the court may adjudge reasonable as attorney’s fees in said suit.
6. Found Lost Money accepts no responsibility for the accuracy, currency or completeness of any information provided via any correspondence and or communications. The accuracy or reliability of information provided is not guaranteed or warranted in any way and Found Lost Money, its agencies, representatives, subsidiaries and affiliates disclaim liability of any kind whatsoever, including & without limitation, liability for accuracy, quality, performance, or reliability for a particular purpose arising out of the information provided.
7. These Terms & Conditions can be varied at any time by Found Lost Money upon the giving of 7 days notice in writing to the Client detailing such changes.
8. Acceptance of our service is automatic acceptance of all Found Lost Money terms & conditions.
If you are having any trouble getting hold of the requested identity documentation in your information pack, contact Claims Department on our Contact page to discuss alternatives.
PRIVACY POLICY
Your privacy is important to Found Lost Money. We know that keeping client information secure is a top priority. The information you provide is only used to secure the recovery of your money.
All Investigators employed by Found Lost Money are committed to providing you with quality recovery services within a secure and private environment. This privacy statement provides information about the personal information that Found Lost Money, and the ways in which Found Lost Money uses that personal information.
Personal information collection
Your personal or company information about you which can identify you including your name, email address and contact details or any other information in order for us to make contact with you in order to have the required information to recover your unclaimed funds.
Using personal information
Found Lost Money may use your personal information to contact you by email or phone to search for unrecovered funds due to you to assist you in the recovery your lost or unrecovered funds.
Data retention
We only retain your company or personal data for as long as necessary for us to render a service to you for the recovery of your funds, except where otherwise provided by law.
Securing your data
Found Lost Money do take considerable technical and organisational precautions to prevent the loss, or misuse of your company or personal information.
Contacts
If you have any questions about this privacy policy or Found Lost Money treatment of your personal information, please feel free to contact us via:
Phone: 1300 950369 or 0417 456122